Tech Support Advanced Diagnostics Course Synopsis

• Introduction
• Monitoring Running Processes
• Memory Usage
• Handle Usage
• Performance
• Local and Remote Logging
• Process Problems
• Command line
• Environment
• Access Problems
• File System
• Missing files
• Files in the wrong place
• Who is accessing/locking my files
• Registry
• Diagnosing Registry access problems
• DLL Problems
• Applications not loading because of DLL mismatches
• What DLLs does a process use?
• DLLs loaded at run time
• Memory Problems
• Diagnosing Memory Leaks
• Diagnosing Memory Corruption
• Tools
• Task Manager
• Perfmon
• + others
• Resources
• Conclusion