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The Twelve Software Support Days of Christmas |
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Written by Nick Kotarski
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Saturday, 09 April 2005 |
For the first bug of Christmas, my manager said to me:
“See if they can do it again.”
For the second bug of Christmas, my manager said to me:
“Ask them how they did it,
And see if they can do it again.”
For the third bug of Christmas, my manager said to me:
“Try to reproduce it,
Ask them how they did it,
And see if they can do it again.”
For the fourth bug of Christmas, my manager said to me:
“Run with the debugger,
Try to reproduce it,
Ask them how they did it,
And see if they can do it again.”
For the fifth bug of Christmas, my manager said to me:
“Ask - for - a - dump!
Run with the debugger,
Try to reproduce it,
Ask them how they did it,
And see if they can do it again.”
For the sixth bug of Christmas, my manager said to me:
“Reinstall the software,
Ask - for - a - dump!
Run with the debugger,
Try to reproduce it,
Ask them how they did it,
And see if they can do it again.”
For the seventh bug of Christmas, my manager said to me:
“Say they need an upgrade,
Reinstall the software,
Ask - for - a - dump!
Run with the debugger,
Try to reproduce it,
Ask them how they did it,
And see if they can do it again.”
For the eighth bug of Christmas, my manager said to me:
“Find a way around it,
Say they need an upgrade,
Reinstall the software,
Ask - for - a - dump!
Run with the debugger,
Try to reproduce it,
Ask them how they did it,
And see if they can do it again.”
For the ninth bug of Christmas, my manager said to me:
“Blame it on the hardware,
Find a way around it,
Say they need an upgrade,
Reinstall the software,
Ask - for - a - dump!
Run with the debugger,
Try to reproduce it,
Ask them how they did it,
And see if they can do it again.”
For the tenth bug of Christmas, my manager said to me:
“Change the documentation,
Blame it on the hardware,
Find a way around it,
Say they need an upgrade,
Reinstall the software,
Ask - for - a - dump!
Run with the debugger,
Try to reproduce it,
Ask them how they did it,
And see if they can do it again.”
For the eleventh bug of Christmas, my manager said to me:
“Say it's not supported,
Change the documentation,
Blame it on the hardware,
Find a way around it,
Say they need an upgrade,
Reinstall the software,
Ask - for - a - dump!
Run with the debugger,
Try to reproduce it,
Ask them how they did it,
And see if they can do it again.”
For the twelfth bug of Christmas, my manager said to me:
“Tell them it's a feature,
Say it's not supported,
Change the documentation,
Blame it on the hardware,
Find a way around it,
Say they need an upgrade,
Reinstall the software,
Ask - for - a - dump!
Run with the debugger,
Try to reproduce it,
Ask them how they did it,
And see if they can do it again.”
(author unknown)
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